Our Managed IT Services
What’s In It For You
How much do you rely on IT? When you have Red Centre Technology Partners in your corner, your downtime is reduced and your data is safeguarded. We do this by taking a proactive approach to IT maintenance and IT support.
We’re not your regular ‘IT Guy’. We become your IT team. For you, that means unlimited local phone assistance, with onsite and remote IT support.
When it comes to keeping your data safe and enabling you to get your job done without IT dramas, we take our responsibility very seriously.
How Our Managed IT Services Can Help You and Your Business
Simply put, we develop solutions to help you stay ahead of Information Technology issues. We are proactive in our Managed IT solution strategies.
Critical System Maintenance
We know from experience that when critical system maintenance is put on the back-burner, it often leads to stomach-churning losses—of data, money, sleep, and in too many cases, business. To avoid those risks, our technicians act responsibly and in a timely fashion, to make sure that your reliance on your IT investment will be rewarding instead of taxing.
Data Protection & Recovery
The results of good tech support include placing your organisation in a position to enjoy the benefits and improved productivity, as new hardware and software emerge. Integrating them with your existing infrastructure comes with our proactive approach to Managed IT, as does protecting your data in the face of aging architecture and all manner of security breaches, including virus and data corruption.
In real-time, we monitor your network and devices 24/7 for potential issues that could compromise network integrity and circumvent failure. When issues are detected we take appropriate action and advise you accordingly.
24/7 Technical Support
Importantly, we provide prompt local support—both offsite and onsite—to ensure we can attend to your IT needs in both a personable and timely fashion.
Networks
- Internet Connection
- Hosting
- L3 Manages Network
- Switching Routing
- Firewalls
- Cabling
- VOIP
Server
- Windows Server
- Active Directory
- Group Policies
- Domain Controller
- DHCP
Computer Devices
- Desktops
- Laptops
- Mac/IOS
- Android
- Yealink Phones
Inclusions
WORKSTATION
- 24/7 monitoring of the device.
- Proactive intervention for any detected issue.
- Windows Patch management.
- Mainstream Application Patch management.
- Unlimited Phone, Remote and Onsite Support.
SERVERS
- 24/7 monitoring of the device.
- Proactive intervention for any detected issue.
- Windows Patch management.
- Mainstream Application Patch management.
- Data Backup Management.
- Unlimited Remote and Onsite Support.
PRINTERS
- 24/7 monitoring of the devices.
- Proactive intervention for any detected issue.
- Unlimited Phone, Remote and Onsite Support
NETWORK DEVICES [ROUTER, FIREWALL, SWITCH, WIRELESS ACCESS POINT]
- 24/7 monitoring of the devices.
- Proactive intervention for any detected issue.
- Unlimited Phone, Remote and Onsite Support.
HOSTED EMAIL
- Basic Email service
MANAGED EMAIL
- Office 365 Exchange management
DNS HOSTING
- Web domain registration and management.
WEB, EMAIL & DNS
- Web domain registration and management.
- Website hosting
- Basic Email service
APPLE MOBILE DEVICES
- 24/7 monitoring of the devices.
- Proactive intervention for any detected issue.
- Unlimited Phone, Remote and Onsite Support.
BACKUP SOLUTIONS
- 24/7 monitoring of the devices.
- Proactive intervention for any detected issue.
- Unlimited Phone, Remote and Onsite Support.
- 200GB of offsite data backup in a secure Australian data centre.
THIRD PARTY SERVICES MANAGEMENT
- Configuration and Management of devices.
- Unlimited Remote and Onsite Support.
Managed IT Services FAQs
WHAT ARE THE BENEFITS OF MANAGED IT SERVICES?
At Red Centre Office Technology, we strive to provide our customers with the best end-user experience within the ITIL guidelines.
Our goal for our Managed Service clients is to deliver performance-based solutions with a proactive approach to IT support and Maintenance.
WHO ARE MANAGED IT SERVICES FOR?
Our Managed Services IT Support aims to align IT services with our customers on a small to large scale.
DOES RCTP COME TO MY OFFICE WHEN I HAVE A PROBLEM?
We provide 24/7 IT support for our Managed Service customers. We can provide onsite and remote support, wherever and whenever you need technical assistance.